Refund policy

Thank you for shopping at [TOYOSPHERE]! We want you and your little ones to love your purchase. If for any reason you are not completely satisfied, we are here to help.

1. 7-Day Return Window

We offer a 7-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused, unplayed with, and in the same condition that you received it.

  • In its original packaging (including all accessories, instruction manuals, and tags attached).

  • Accompanied by the receipt or proof of purchase.

Note: For safety and hygiene reasons, toys that show signs of wear, missing parts, or damaged packaging not caused by shipping cannot be accepted for return.

2. Non-Returnable Items

Certain types of items cannot be returned:

  • Gift cards

  • Clearance or Final Sale items

  • Opened hygiene/bath toys or plush items 

3. How to Initiate a Return

  1. Contact us at [support.toyosphere@gmail.com] [+923280655884] with your Order Number and the reason for the return

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs:

  • Customers are responsible for paying their own return shipping costs, unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is defective, damaged, or if you received the wrong item, please contact us immediately at [support.toyosphere@gmail.com] [+923280655884] within 48 hours of delivery.

Include your order number and clear photos of:

  • The damaged or incorrect item.

  • The original packaging and shipping label.

We will quickly evaluate the issue and arrange a replacement or full refund at no extra cost to you.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

  • Once we receive and inspect your returned item, we will send you an email notification to confirm receipt and notify you whether your refund is approved.

  • If approved, your refund will be automatically processed to your original method of payment within 2 to 3 business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund to your account.