Shipping policy

Shipping Policy

Thank you for visiting and shopping at [Insert Store Name]. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.
During high-volume periods (such as holidays, flash sales, or product launches), processing times may take slightly longer. We appreciate your patience!

2. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active.

If you haven’t received your order within [09] days of receiving your shipping confirmation email, please contact us at [supprt.toyosphere@gmail.com] with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes or APO/FPO Addresses

We ship to P.O. Boxes using standard postal delivery services.
Expedited/Express shipping options may not be available for P.O. Boxes or APO/FPO addresses.

6. Missing, Stolen, or Delayed Packages

Address Errors: Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrectly entered address.
Lost or Delayed Items: Once a package has been handed over to the carrier, delivery times are out of our direct control. If your tracking indicates delivered but you haven't received it, please check around your property or with neighbors before contacting us.